Job Details

IT Systems Administrator / Help Desk Support

Location: Santa Barbara, CA (100% Onsite)

Compensation: $75,000–$115,000 annually

Position Overview

We are seeking an IT Systems Administrator / Help Desk Support professional to provide hands-on technical support in a fast-paced environment. This individual will serve as a primary point of contact for Level 1 and some Level 2 technical support, assisting employees with hardware, software, systems, and connectivity issues.

The ideal candidate has a strong foundation in Windows environments, Microsoft 365, Active Directory, and endpoint management, along with excellent troubleshooting, documentation, and customer service skills. Experience working in a highly regulated or security-conscious environment is highly preferred.

Key Responsibilities

• Provide Level 1 and Level 2 service desk support, troubleshooting hardware, software, and end-user technical issues.
• Support Windows operating systems, Microsoft 365, Active Directory, and various third-party applications.
• Manage and resolve support requests through a ticketing system, maintaining detailed documentation and tracking issues through resolution.
• Assist with endpoint patching, updates, and basic network troubleshooting.
• Troubleshoot SaaS-related technical issues, including application access, configuration, connectivity, and local development environment issues.
• Partner with internal development teams to troubleshoot workstation-related issues that may impact coding, application performance, or developer productivity.
• Follow IT security protocols, access controls, and compliance procedures.
• Escalate complex technical issues when necessary while maintaining ownership and communication with end users.

Qualifications

• 2–3+ years of experience in IT Service Desk, Help Desk, or Desktop Support (Level 1 and some Level 2).
• Hands-on experience with Windows, Microsoft 365, Active Directory, and third-party applications.
• Strong experience with ticketing systems and technical documentation.
• Understanding of endpoint patching, updates, and basic networking concepts.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting SaaS applications and technical end-user environments.
• Healthcare, financial services, or another highly regulated industry experience is strongly preferred.
• Excellent communication skills and the ability to support both technical and non-technical users.

Additional Details: This is a fully onsite position in Santa Barbara, CA.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.