Job Details

We are seeking a detail-oriented and collaborative Quality & Regulatory Program Manager to support the administration, coordination, and continuous improvement of a customer-focused material certification program in Carpinteria, CA.

This role is responsible for managing customized material certification requirements, ensuring alignment with customer specifications, quality standards, regulatory expectations, and internal business processes. The Program Manager will work closely with cross-functional teams to streamline certification workflows, support change notification processes, and enhance program efficiency.

The ideal candidate will have a strong background in Quality Assurance, Regulatory Affairs, and Project Management, along with experience managing customer requirements in a regulated manufacturing environment.

Please Note: Local candidates only; relocation is not supported. We are unable to offer employment sponsorship or consider Corp-to-Corp (C2C) arrangements. Candidates must be authorized to work in the U.S. without sponsorship.

Location: Carpinteria, CA

Pay Rate: $57.00/hour

Travel Requirement: Up to 35% Domestic Travel

Key Responsibilities

Program Management & Process Improvement

• Support the development, maintenance, and continuous improvement of the Custom Material Certification Program to meet evolving customer and business needs.
• Coordinate and manage multiple certification projects, ensuring timely completion while balancing customer expectations, compliance requirements, operational risks, and costs.
• Identify opportunities to standardize and optimize certification processes, including improvements aligned with the organization's ERP system.
• Monitor program performance, track key activities, and recommend improvements to enhance efficiency, accuracy, and customer satisfaction.
• Assist with implementing scalable processes to support future business growth and changing regulatory requirements.

Quality, Regulatory & Customer Compliance

• Coordinate customized material certifications to ensure documentation meets customer-specific quality and regulatory requirements.
• Manage certification requirements, including customer-specific internal part numbers, certificate content, and supporting documentation.
• Support customer enrollment and ongoing administration of the company's change notification program.
• Ensure certification processes comply with established internal procedures, applicable regulatory standards, and customer agreements.
• Identify potential compliance risks and collaborate with appropriate stakeholders to develop practical solutions.

Cross-Functional Collaboration & Stakeholder Management

• Partner with Commercial, Quality, Regulatory Affairs, Research & Development, IT, and Customer Service teams to execute certification projects.
• Serve as a key point of coordination for internal stakeholders and external customers regarding customized certification requirements.
• Translate customer specifications and technical requirements into actionable project plans, documentation, and deliverables.
• Communicate project updates, timelines, risks, and resource requirements to stakeholders and leadership.
• Build strong working relationships across departments to resolve challenges and support successful project execution.

Continuous Improvement & Business Support

• Recommend and implement process enhancements that improve certification accuracy, turnaround times, and operational efficiency.
• Support the evaluation and implementation of new tools, systems, and workflows that strengthen program performance.
• Assist with adapting certification processes to evolving customer expectations, regulatory guidance, and business needs.
• Provide recommendations to leadership regarding program priorities, process improvements, and resource requirements.
• Perform additional duties as assigned.

Required Qualifications

Education

• Bachelor's degree required.

Experience

• Minimum of 3 years of professional experience in Quality Assurance and/or Regulatory Affairs.
• Minimum of 1 year of customer-facing experience.
• Demonstrated project management experience, preferably within a Quality, Regulatory, or regulated manufacturing environment.
• Experience working with quality management systems, regulatory requirements, and customer-specific documentation.
• Experience coordinating projects involving multiple departments and stakeholders.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Experience working in a regulated manufacturing environment.
• Familiarity with ERP systems and business process improvements.
• Experience managing customer-specific certifications, change notifications, or quality documentation programs.
• Background in materials manufacturing, specialty chemicals, or related industries.

Knowledge, Skills & Abilities

• Project Management: Strong organizational and project coordination skills, with the ability to manage multiple priorities, timelines, and deliverables.
• Quality & Regulatory Compliance: Working knowledge of quality systems, regulatory requirements, and documentation practices.
• Cross-Functional Collaboration: Ability to work effectively with Quality, Regulatory, R&D, Commercial, IT, and Customer Service teams.
• Customer Relationship Management: Strong customer-service mindset with the ability to understand customer requirements and communicate compliance limitations professionally.
• Communication: Excellent written and verbal communication skills, including the ability to explain technical information to diverse audiences.
• Problem-Solving: Analytical and solution-oriented approach to identifying risks, resolving issues, and recommending practical improvements.
• Process Improvement: Ability to identify inefficiencies, streamline workflows, and support continuous improvement initiatives.
• Stakeholder Influence: Ability to influence decisions and drive project progress without direct authority.
• Adaptability: Comfortable working in a dynamic environment with changing priorities and evolving customer requirements.
• Professionalism: Demonstrates integrity, accountability, sound judgment, teamwork, and a commitment to delivering high-quality results.

Work Environment & Travel

• Position is primarily performed on-site in a professional office and manufacturing environment.
• Requires regular collaboration with employees, contractors, customers, auditors, and other business stakeholders.
• Frequent use of computers and standard office equipment.
• Majority of work performed indoors in a climate-controlled environment.
• Domestic travel of up to 35% required.

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