Job Details

Audit inbound and outbound customer phone calls and email exchanges.Evaluate accuracy, tone, professionalism, and adherence to company standards.Identify performance trends, coaching opportunities, and recurring issues.Qualifications: Strong attention to detail and listening skills.Previous experience in QA, customer support, or call center environments preferred.Comfortable working with QA tools, CRMs, and call recording systems.Remote work from anywhere.Contract position with monthly compensation.Focus on improving customer experience and service quality.#J-18808-Ljbffr