Job Details

Case Intake Coordinator

Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation.

The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Compensation range: 1,142 USD to 1,220 USD Monthly

Responsibilities include, but are not limited to:

• Answer inbound phone calls and respond to emails in a professional and timely manner
• Manage intake overflow and ensure all inquiries are addressed promptly
• Ensure all records and information are complete and accurately entered into company systems
• Support early onboarding activities for new cases
• Assist with case manager intake processes
• Review, organize, and maintain client documentation
• Coordinate with internal teams to support case progression and client service needs

Requirements:

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages: English