Job Details

Homeless Guests Services Case Manager

General Function: The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Position Requirements:

• Bachelor's Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experience required
• Administrative competencies to handle homeless program logistics
• Displaying leadership and compassion to our guests
• Personable, amiable, and adaptable in a team environment
• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks
• Attend department meetings or check in meetings with the Director of Homeless Guest Services
• Experience working with people without homes

Principal Activities:

Provide individualized case management to shelter guests.

• Develop a clearly written case management plan for services and objectives for assigned caseload
• Meet with guests regularly
• Maintain accurate data in computer databases and logs
• Build trust and rapport with guests
• Provide appropriate referrals
• Assist guests with transportation needs
• Track guest progress and provide updates and report to HGS team and other SBRM staff
• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care
• Provide crisis intervention services when needed
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
• Work in collaboration with other agency and program staff to coordinate services
• Participate in evaluation and trainings to better respond to client/community needs
• Perform case management activities including (but not limited to):
• Intake assessments and evaluations.
• Providing emergency and special service related to legal, medical or mental health issues.
• Establishing program goals and priorities.
• Conducting scheduled case management meetings with guests.
• Referring residents to essential services such as housing, county benefits, education etc.
• Coordinating plan implementations with other staff.

Be a contributing member of the Homeless Guest Services team.

• Meet with Homeless Guest Services team to discuss operations and guests
• Keep team apprised of guest issues and concerns
• Maintain good rapport with Men's staff and security personnel with a willingness to work together to solve difficult problems
• Act as a responsible party, alongside SBRM Men's Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property
• Support the Emergency Shelter Team as needed
• Assist with piloting new Homeless Guest Services initiatives and programs

Compensation and Benefits:

• $24.00-$26.00 (depending on experience)
• Company sponsored retirement plan with a 4% match
• 15 vacation days, 12 holidays, and paid sick time
• Employer sponsored health benefits (medical, dental, vision, life insurance)

Effect on the End Result:

This position contributes to the stabilization and transformation of our homeless guests. In the end, you will walk alongside individuals as they rebuild their lives.