Job Details

Customer Support & Logistics Specialist

We are seeking a self-motivated and detail-oriented Customer Support & Logistics Specialist to work from our Santa Barbara, CA office. In this role you will provide industry-leading customer support by focusing on logistics and equipment management to deliver timely and accurate solutions for our clients, whether it's processing orders, managing inventory, or addressing equipment-related inquiries. A Customer Support and Logistics Specialist also communicates and collaborates with different departments, ensuring effective solutions to any issues that may arise.

Our Customer Support team's mission is to provide industry-leading customer service and technical support. We work as a team to empower our clients to succeed by providing them with the support and resources they need to take full advantage of our platform. We deliver prompt and accurate answers and solutions for our clients and we work closely with all departments to provide effective solutions to any issues that arise.

Responsibilities

• Oversee inventory tracking and management.
• Ship equipment to new and existing customers.
• Audit new accounts to ensure each client receives accurate equipment.
• Process returned equipment and refurbish it for reuse.
• Process RMAs for defective equipment.
• Bill customers for shipping and equipment purchases.
• Conduct delivery confirmations.
• Develop a deep understanding of PayJunction technology, products and services.
• Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features
• Develop skills and experience to grow into a larger role, including full time customer support, new account builds, account maintenance, technical support, industry expertise, and more.

Qualifications

• 1 year experience in a shipping environment required.
• Experience using Zendesk, or other help desk software/CRM systems is a plus.
• Computer literate and tech savvy.
• Knowledge of Mac computer platforms is a huge plus.
• Ability to learn new computer software and systems quickly.
• Process-oriented with strong follow-through.
• Team-building attitude.
• Strong attention to detail, highly organized, and a quick, curious learner.
• Excellent written and verbal communication skills.
• Exceptional phone & interpersonal communication skills.
• Demonstrate proactive approaches to problem-solving with strong decision-making capability.
• Master multi-tasking skills and the ability to juggle it all while keeping cool and composed.
• Adaptability and resourcefulness in a dynamic environment.

The salary for this role is $26.25/hour. PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.