Job Details

The Spirit of the Position

The Valet Attendant is a critical first and last point of contact in the guest journey, responsible for delivering the sincere, seamless, and anticipatory service that defines a Forbes Travel Guide Five-Star property. Beyond safely and efficiently parking and retrieving vehicles, this role sets the tone for the guest's entire stay through warmth, professionalism, and meticulous attention to detail - every arrival and departure must reflect the property's luxury standards.

Key Responsibilities:

Guest Welcome & Vehicle Handling (Forbes Standard: Warm, Sincere Greeting)

• Greet every arriving guest promptly with sincere eye contact, a genuine smile, and the guest's name whenever known
• Open vehicle doors and welcome guests before addressing the vehicle itself - the guest always comes first
• Safely and efficiently park and retrieve guest vehicles, treating every car with the same care regardless of make or model
• Provide guests with a claim ticket and clear, courteous instructions for retrieval

Anticipatory & Personalized Service

• Anticipate guest needs before they're voiced: assist with bags, umbrellas in inclement weather, or mobility needs
• Recognize returning guests and VIPs on sight when possible, referencing prior visits naturally
• Communicate guest arrival details to Bell Staff, Front Desk, and Concierge to support a seamless, coordinated welcome

Vehicle Care & Safety

• Inspect and document existing vehicle condition at drop-off to protect both guest and property
• Drive all vehicles cautiously and respectfully, adhering to posted speed limits and property traffic patterns
• Maintain organized, efficient vehicle staging to minimize wait times, especially during high-volume periods
• Report any vehicle damage, mechanical issues, or safety concerns immediately per property protocol

Departure & Retrieval (Forbes Standard: Sincere, Unhurried Farewell)

• Retrieve vehicles promptly upon request, minimizing guest wait time without compromising safety
• Deliver a genuine, unhurried farewell, using the guest's name and referencing their stay when possible
• Assist with loading luggage and provide a final warm send-off, reinforcing the property's hospitality culture
• Accurately log vehicle tickets, keys, and any noted conditions per property procedure
• Attend and actively contribute to daily pre-shift briefings covering arrivals, VIPs, events, and traffic flow planning
• Support broader Guest Services functions during peak periods as needed

Required:

• Valid driver's license held for a minimum of 2 years, in good standing
• Ability to drive manual transmission vehicles is preferred but not required
• Minimum 1 year experience in valet, luxury hospitality, or premium customer-facing roles preferred but not required
• Maintain immaculate grooming, posture, and uniform presentation at all times, per property appearance standards
• Uphold flawless verbal and nonverbal communication aligned with the property's luxury brand voice
• Exceptional interpersonal and communication skills
• Impeccable grooming and professional presentation
• Ability to stand & walk for extended periods, indoors and outdoors, in all weather conditions
• Flexibility for varied shifts, including weekends, holidays, and evenings

Preferred:

• Prior experience at a Forbes Travel Guide, AAA Five Diamond, or Leading Hotels of the World property
• Experience handling luxury, exotic, or high-value vehicles
• Familiarity with Forbes Travel Guide service standards and evaluation criteria

Physical Requirements

• Ability to stand, walk, and run for extended periods.
• Ability to lift, push, and pull up to 50 pounds.
• Ability to frequently bend, stoop, squat, and lift.
• Ability to work indoors and outdoors in varying weather conditions.

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

Opportunities are available across the Los Angeles area, including Downtown Los Angeles and West Los Angeles. Work at a variety of premier properties, including luxury hotels, upscale residential communities, entertainment destinations, and mixed-use developments.

Earn Extra Cash! Refer Friends, Family, or Former Colleagues and Receive $150 for Every Successful Hire.

Pay Rate: $22.00/Hour + Tips

Why Join the LAZ Family?

• PayActive - Access up to 50% of your earned wages before payday

• Growth and Advancement Opportunities
• Paid Training
• Free lunches (for some properties)

FLSA Status: Non-Exempt, Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify