Job Details

Salary Range: $70,000.00 To $100,000.00 AnnuallyService Advisor - CDJR of Santa BarbaraChrysler Dodge Jeep Ram of Santa Barbara is looking for an experienced Service Advisor to join our team! Located in beautiful Santa Barbara, we are committed to providing our customers with exceptional service and a positive dealership experience.As a Service Advisor, you will serve as the primary point of contact between our customers and our Service Department. You will help customers understand their vehicle's maintenance and repair needs, coordinate with technicians, prepare accurate repair orders and estimates, and keep customers informed throughout the service process. The ideal candidate is personable, organized, detail-oriented, and motivated by delivering an outstanding customer experience.Greet customers promptly and professionally and establish a positive rapportObtain accurate customer and vehicle information and document concerns clearlyListen carefully to customer concerns and accurately communicate vehicle symptoms to techniciansRecommend maintenance and repairs based on vehicle age, mileage, manufacturer recommendations, and service historyPrepare accurate estimates for labor, parts, and recommended servicesEstablish clear expectations and follow-up times with customersMonitor the progress of vehicles throughout the service process and provide timely updatesCommunicate additional repair recommendations and obtain customer authorization when necessaryCoordinate loaner vehicles and rental transportation when applicableReview repair orders to ensure completed work, labor, parts, and charges are accurateExplain completed repairs and charges clearly to customers at vehicle deliveryAddress customer questions and concerns professionally and work toward positive resolutionsMaintain accurate records and ensure all service documentation is completeTake ownership of the customer experience and consistently look for opportunities to exceed expectationsWhat we look forAutomotive dealership experience strongly preferredStrong customer service and communication skillsHigh-energy, personable, and professional approachAbility to effectively communicate technical information to customersStrong organizational and time-management skillsDetail-oriented with excellent follow-throughComfortable working in a fast-paced dealership service environmentComputer proficiency and ability to learn dealership software and systemsProfessional integrity and a commitment to providing an exceptional customer experienceValid driver's license with an acceptable driving recordDesire to build a long-term career with a growing automotive organizationCompetitive Pay ($70,000 - $100,000) + Performance-Based CompensationPaid Time Off401(k) Retirement PlanTraining and DevelopmentJoin the team at Chrysler Dodge Jeep Ram of Santa Barbara and become part of a dealership committed to our customers, our employees, and the Santa Barbara community.#J-18808-Ljbffr