Job Details

Communications Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role:

We are seeking for a passionate and driven Communications Agent to join our team and significantly contribute to reopen our newly remodeled resort in the American Riviera, Santa Barbara!

What you will do:

• Answer and action several telephone call inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• Provide all information regarding hotel facilities, hours of operation, key personnel, special activities, and functions in the hotel.
• Determine what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Supervisor and Manager well informed.
• Utilize Golden, our guest profile system, to ensure maximum accuracy and recognition.
• Handle all guest interactions via phone calls, emails, messenger, or faxes with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.

What you bring:

• Written, spoken and reading proficiency in the English language.
• Written, spoken and reading proficiency in the Spanish language preferred.
• Computer knowledge: should be comfortable in PC applications: Word, Excel, e-mail. Will train on hotel-specific software.
• Education: High School Diploma.
• Experience: previous Reservations and/or Front Office on High Volume Call Center.
• Strong Customer Service and Communication Skills.
• Strong Interpersonal Skills

What we offer:

• Hourly Rate: $22.95
• Dynamic Employee Culture where you are encouraged to be your true self!
• Inclusive and diverse employee engagement events all year-round
• Competitive benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
• Sick Pay, Disability Coverage and Life Insurance
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts around the world
• Complimentary Employee Meals
• Comprehensive learning and development programs to help you elevate your craft.
• And so much more!

Schedule & Hours:

• Full-Time position
• Expected to work two overnight shifts per week
• Flexible availability required, including weekends and holidays, based on business needs
• Schedule may vary as the resort operates 24 hours a day, 365 days a year

**Legal authorization to work in the United States is required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.