Job Details

QA Testing Director/Manager/SME

REMOTE / Work from Home FTE/Fulltime Salary – Market Start: Immediate Domain: Retail / E-commerce Domain

We are seeking a Director - Testing / QA for defining and leading the organization's quality assurance and testing strategy. This role oversees test planning, automation, quality processes, test environments, tools, and testing teams to ensure high-quality software releases. The Director collaborates with engineering, product, operations, and business stakeholders to drive quality across the software development lifecycle. This engagement represents a pivotal transformation in how QA underpins enterprise delivery. Multiple strategic business initiatives will rely on a unified, automation-first QA function to ensure seamless execution. The Senior Test Manager will architect and lead scalable automation frameworks using Cypress, JavaScript, and TypeScript, embedding them into CI/CD pipelines across programs.

Skills / Experience

• 5+ years in QA Strategy & Leadership – Enterprise QA strategy, governance, stakeholder management, budgeting, and large team leadership
• 10 years in Quality Engineering & Test Architecture – Automation testing with Cypress & Typescript, Performance & scalability testing, CI/CD, API/UI, Microservices, test data, and non-functional testing
• 2+ years in AI-led QA Transformation – AI-driven automation, GenAI tools, QA accelerators, and ROI-focused quality initiatives
• 10 years in QA Processes & Retail/E-commerce Domain – Agile/SAFe delivery with strong retail business understanding
• 10 years in People Leadership – Organization building, hiring, mentoring, competency development, and capability transformation
• 10 years in QA Tools & Technology – Test management, CI/CD, API, performance, cloud, and observability platforms
• 7+ years in Executive Communication – Executive reporting, business-focused quality metrics, and senior stakeholder management
• 10+ years of experience in SDLC, Agile, and Shift-Left/Continuous Testing
• Secondary Skills / Good to have - Hands on experience in developing utilities using AI; Karate Framework for API testing and Mobile test Automation

Job / Role Description

• Lead and manage the end-to-end Quality Assurance function across multiple projects and programs
• Define and implement enterprise-level test strategies, quality processes, and governance standards
• Drive automation-first testing practices using Cypress, Selenium, JavaScript, and TypeScript
• Establish scalable automation frameworks and ensure optimal test coverage across functional, regression, API, and integration testing
• Collaborate with Product Owners, Business Stakeholders, Development Teams, and PMs to define quality objectives and release readiness criteria
• Manage test planning, estimation, execution, reporting, and defect triage activities
• Monitor quality metrics, identify risks, and implement mitigation plans to ensure successful project delivery
• Mentor and lead QA engineers, fostering a culture of continuous improvement and engineering excellence
• Ensure seamless integration of automated testing into CI/CD pipelines
• Drive production quality initiatives and contribute to reducing defect leakage through proactive quality engineering practices
• Provide regular quality status updates and recommendations to leadership and key stakeholders
• Strong leadership and team management capabilities; Excellent stakeholder and client-facing communication skills
• Strong analytical and problem-solving skills; Ability to influence cross-functional teams and drive decisions
• Effective conflict resolution and negotiation skills; Strong organizational and planning abilities
• Ability to work in a fast-paced, dynamic environment; Mentoring and coaching skills
• Ownership, accountability, and results-oriented approach

What Success Looks Like / Expected Outcome –– Success in this role means establishing a unified, automation-first QA strategy that is consistently applied across programs, with Cypress frameworks fully integrated into CI/CD pipelines to deliver reliable regression, API, and integration coverage while reducing manual effort; quality metrics and dashboards drive leadership decisions with defect leakage reduction, cross-functional teams align on clear quality objectives embedded into sprint planning and release cycles, multiple strategic initiatives achieve on-time, defect-minimized releases, QA engineers are mentored into automation-first practitioners with elevated skills in Cypress, TypeScript, and API testing, and proactive risk identification and mitigation practices are embedded to ensure business programs progress without major quality-related disruptions and increase in AI adoption