Job Details

Scheduling Coordinator

BrightStar Care of Santa Barbara County and West Ventura County is growing and we are compiling a list of qualified candidates for the Scheduling Coordinator positions at our Santa Barbara location.

If you have high volume, scheduling experience, preferably in the health care field, we'd love to speak with you.

Responsibilities of the Scheduling Coordinator include, but are not limited to the following:

• Assist with scheduling, using all technology tools to ensure proper business processes; with oversight by Customer Care Manager. Know and schedule the field staff with the right clients.
• Communicate with and scheduling staff to meet client care needs and minimize non-billed overtime.
• Communicate with clients in a timely manner any schedule changes.
• Document interactions on employee profiles in ABS.
• Assists with answering the phones, transferring calls, and taking detailed messages.
• Share the responsibility of the field staff on-call phone with the scheduling team.
• Send out On-Call Report next day and document any issues in ABS.
• Document and inform Customer Care Manager of any personnel issues.
• Monitor and communicate with field staff through email, Connecteam, phone calls, and texts (in emergency)

Schedules available:

• These are Full-time positions, with on-call phone rotation
• Monday-Friday Thursday-Monday Tuesday - Saturday Sunday - Thursday
• When scheduled for on-call phone duty, office hours will be adjusted accordingly.
• The scheduling team is assigned the on-call phone and shifts on a rotating basis to ensure equitable coverage and smooth operations.

Scheduling Coordinator Qualifications:

• Flexibility and good time management skills a MUST
• Minimum of one (1) year of documented related experience required
• Ability to work from home; good internet and phone signal
• Must be detail-oriented and have the ability to work with little supervision
• Excellent organization, planning, and project management skills
• Creative thinking skills required
• Licensed driver with an automobile that is insured in accordance with the organization's requirements
• Self-directing with the ability to work with little direct supervision
• Demonstrate effective oral and written communication skills
• Ability to express spoken and/or written ideas in English
• Treats clients, staff, and the public with courtesy and respect, and presents a positive public image
• Works as a team member
• Ensures confidentiality and security of the client's medical information
• Knowledge of HIPAA and healthcare office regulations
• Knowledge of caregiving tasks and the scope of practice is a plus
• Ability to Commute: Santa Barbara, CA 93101 (Required) Work Location: In person

We value your time and interest! Once you apply, please keep an eye out for our outreach—we'll contact you by phone, email, and Indeed message. Our team strives to connect with applicants within 24 hours, including weekends.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Scheduling or Customer Service: 1 year (Preferred)
• Ability to Commute:
• Santa Barbara, CA 93101 (Preferred) Work Location: In person