Job Details

Job Title

Job Description

Synergistic IT is a full-service staffing and placement firm servicing clients in America for the past 12+ years. We are dedicated towards fulfilling the IT needs of our clients. From staffing to full implementation of projects we provide the highest quality IT Services.

Job Responsibilities

• Work with artists and software developers globally, providing prompt front-line technical support for all newly submitted tickets
• Identify and provide solutions to problems reported by users to resolve their issues, working with development team(s) to investigate and escalate issues when applicable
• Serve as a liaison between the artist and development team(s) to effectively convey and prioritize customer requests and concerns
• Develop and maintain the support team's playbook, documentation and customer knowledge base
• Work in 24X7 support environment in shifts
• Can be individual contributors during weekends and crucial times
• Bring in real time production support experiences to motivate the team
• Mentor team in following defined processes and share benefits of following
• Bring the balance in shift allocations by working with combination of seniors/juniors in the team
• Play in front line for taking up unexplored and new types of issues as needed
• Share constructive feedback with seniors/leads for repetitive issues

Requirements

• Experience working in software service or support team
• Experience interacting and communicating directly to customers globally
• Expertise in Python, and shell scripting
• Have experience with one or more of the following issue tracking software and workflows (Jira, Service Desk, Service Now, Zendesk, RT) Knowledge of SDLC, ITIL, and ITSM processes
• Experience in Kubernetes and Dockers
• Strong experience with Unix/Linux operating system and developing on this platform
• Experience in working high demand environment

Benefits: On Job Technical support Certification on Python Developer Permanent Position

Interested candidates please send a word or PDF copy of your resume at Email Id: Sid@synergisticit.com or call at (510)347-8194 (Sid)