Job Details

Marriott Hotels - 8301 Hollister Avenue - Responsibilities: Process reservation requests, changes, and cancellations by phone, fax, or mail; Identify guest reservation needs and determine appropriate room type; Verify availability of room type and rate and explain policies to callers; Accommodate and document special requests; Input and access data in the reservation system; Indicate special reservation types by inputting correct codes and rates; Follow escalation procedures when addressing guest concerns