Job Details

Brief DescriptionA Specialist's main responsibility is providing superior customer service, facilitating efficient sales transactions, and generally maintaining the sales floor. Ensuring each interaction reflects our commitment to excellent customer service.OverviewEducating customers, listening with empathy, showing compassion, and understanding while facilitating a successful purchase/transaction. Specialists partner with leadership to ensure smooth daily operations based on store schedule and operations. They adhere to company policies and act with integrity under the direct supervision of the Store Management Team. In accordance with all compliance regulations governing the purchasing and selling of cannabis and non‑cannabis products, the Specialist supports all facets of policy and procedures and sales floor duties.Core ResponsibilitiesDeliver a positive, friendly experience through conversation and exceptional service.Enhance the store environment and atmosphere by focusing on customer interactions over tasks.Exhibit excellence floor presence by following customer standards, product placement, and time management.Prioritize product knowledge and actively engage in store trainings for ongoing education.Prioritize and communicate department insights to direct supervisor.Assist team to uphold company customer service standards.Work productively within the team and take initiative towards collaborative goals.Actively seek development opportunities.Assist in the training and development of peers.Lead with strong written and verbal communication skills.Communicate store and company information/directives to peers when needed.Participate in daily department and store meetings.Assist team in shipping and receiving processes and ship turnaround.Ensure all tasks are completed and backstock areas remain clean and organized.Proficient with all point of sales systems to provide seamless customer interactions while maintaining accuracy.Ensure compliance with all BCC, State, and City regulations.Adhere to company emergency and safety procedures.Support store goals through loss prevention training and adherence.Maintain regular attendance and punctuality.Maintain a neat, clean, and organized store environment.Understand current product and trend awareness.Assist in merchandising and display as needed.Adapt to business changes.Act professionally, give honest feedback, make decisions, take initiative.Accept responsibility for performance and commitments.Communicate effectively to all levels.Develop partnerships within the team.Work well with others.Additional Responsibilities & QualificationsMust be 21+ years old.Minimum 1-year experience in customer service in a retail environment.Must pass a federal background check via Live Scan in certain markets.B.A. preferred but experience is paramount.Experience working in highly regulated businesses is desirable.Uses sound judgment when making decisions.Assumes other duties assigned by supervisor.Exhibits strong leadership skills among peers and confidence in communication at the store level.Upholds excellent customer service skills and a service‑oriented culture.Achieves statistical results (sales, shrinkage).Previous retail experience preferred.Previous cannabis experience preferred.Work EnvironmentProfessional cannabis store environment.Uses standard office and store equipment such as computers, phones, printers, POS.Requires evenings, nights, weekends, and holidays.Physical DemandsRequires seeing, talking, and hearing.Requires standing, walking, using hands/arms, reaching, and lifting up to 50 lbs.Position Type and Expected Hours of WorkPart‑time or full‑time non‑exempt hourly position reporting to store leadership.Requires early mornings, late nights, weekends, and holidays.TravelMay require travel to corporate offices and other store locations for training, learning, and development.#J-18808-Ljbffr