Job Details

Brief DescriptionFloor Leads are responsible for providing support, analysis, and recommendations to assist all Store Management and ensure operational efficiency at the Store and Delivery level. Floor Leads provide best‑in‑class customer engagement and drive sales.OverviewTakes responsibility for sales floor activities in conjunction with store leadership and assists the Specialist Team by working with Store Management to perform daily operational functions.Adheres to company policies and acts with integrity under the direct supervision of the Store Management Team.In adherence to all compliance regulations governing the purchasing and selling of cannabis and non‑cannabis product, the Floor Lead will partner with the General Manager, Assistant General Manager/Retail Operations Manager, and Inventory & Compliance Manager in each location to oversee all facets of policy and procedures and operational administrative duties in relation to the store.Core ResponsibilitiesSales & ProfitabilityHelp drive store's profitability by guiding team members in delivering a positive and friendly experience through thoughtful conversation and exceptional service.Partner with store leadership to educate and communicate hourly and daily goals to drive sales.Assist in communication of store team coverage including breaks and lunches in accordance with business needs, traffic trends, and Meal Break Policy.Prioritize and communicate department insights to direct supervisor.People DevelopmentAssume the role of peer mentor in‑store with regard to talent development and employee mentorship.Model the way by leading and inspiring the team.Strategically train and develop a productive store team in core competencies of service and product knowledge.Support the development of team members with an aptitude or interest in store leadership to ensure bench strength and succession planning.CommunicationLead with strong communication skills, both written and verbal.Possess excellent communication skills, effectively delegate projects, and consistently follow up with the team.Exhibit consistent professional communication, follow‑through and problem‑solving skills while maintaining a global view of store operations.Communicate store and company information/directives to the store team.Actively participate in daily, department and store meetings.Effectively utilize Communication Binder and other resources to ensure that important information reaches the entire team.Willingness to grow as a Floor Lead by going beyond assigned department tasks to take on additional responsibilities.Store EnvironmentSupport store operations to maximize sales through analytical and creative management of merchandise from receipt to sale.Support the team by contributing to the maintenance of all product stock areas.Coach the team to take initiative as employees to oversee all levels of customer service by setting daily goals and expectations to create a positive store environment.Exhibit excellent floor presence by consistently training the store team on customer standards, product knowledge, product placement and time management.Guide the team to uphold company customer service standards.OperationsLead the team to perform all store level operational procedures accurately and in a timely fashion, in accordance with all company policies and procedures.Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices.Assist in leading the team in shipping and receiving process and complete shipment turnaround process.Ensure that all operational tasks are completed and support that all backstock areas are clean and organized.Ensure compliance with all BCC, State and City regulations.Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents.Regular attendance and punctuality are essential.Merchandising and DisplayCollaborate with General Manager and store leadership to enhance the store environment and efficiently execute all inventory and merchandising tasks.Collaborate with General Manager and store leadership to ensure fast and efficient flow of merchandise to the sales floor.Ensure a neat, clean, and organized store environment.Exhibit a strong understanding of current product and trend awareness.Support the store team by assisting in merchandising and display products as needed.Interpersonal Skills and OwnershipCommunicate and coach effectively to all levels.Develop partnerships to enable business success.Adapt to changes required by the business.Act professionally and with integrity, providing open, honest, and constructive feedback.Make fast, smart decisions, take initiative and calculated risks to improve personal and store performance.Work well with others.Accept responsibility for performance and ensure all commitments are met.Additional ResponsibilitiesMust be 21+ years old.Qualified candidates should have a minimum of 2 years' experience in management in a retail environment.Must pass a federal background check via Live Scan in certain markets.B.A. preferred, but experience is paramount.Experience working in highly regulated businesses is desirable.Uses sound judgment when making decisions.Assumes other duties assigned by supervisor.Exhibits strong leadership skills among peers and has confidence communicating at the store level.Upholds excellent customer service skills and a service‑oriented culture.Achieves statistical results (sales, shrinkage).Previous retail experience preferred.Previous cannabis experience preferred.Work EnvironmentThis job operates in a professional cannabis store environment.This role routinely uses standard office and store equipment such as computers, phones, printers, POS.This position regularly requires working evenings, nights, weekends, and holidays.Physical DemandsWhile performing the duties of this job the employee is regularly required to see, talk, and hear.While performing the duties of this job the employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and is required to lift a minimum of 50 lbs.Position Type and Expected Hours Of WorkThis is a non‑exempt, full‑time, hourly position which reports to the Store Management Team.This position can require work on early mornings, late nights, weekends, and holidays.TravelThis position may require travel to corporate offices as well as other store locations for training, learning, and development.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the employee for this job.Duties, responsibilities, and activities may change at any time, with or without notice.#J-18808-Ljbffr