Job Details

First Hospitality Group - 5490 Hollister Avenue - Responsibilities: Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received; Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs; Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction; Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate; Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution