Macy's Inc. - 3805 State Street - Responsibilities: Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store; Be proficient in all systems needed to complete transactions; Ensure the collection area is organized for friction-free customer pickups; Recover merchandise and keep pickup/return areas clean while ensuring timely completion and curbside delivery of BOPS orders; Share loyalty program benefits and engage customers to meet sales goals