Job Details

Aseva is hiring an Account Manager to own day-to-day relationships for a portfolio of customers and ensure they receive responsive, high-quality service. You will run a consistent cadence of customer touchpoints, including Quarterly Business Reviews, coordinate service changes and projects across internal teams and vendors, and communicate clearly during incidents and escalations. The role is both retention- and growth-oriented, with incentives tied to performance.ResponsibilitiesOwn relationships and be the primary point of contact for assigned accountsLead Quarterly Business Reviews and ongoing strategic check-insIdentify customer needs, propose solutions, and drive renewals and expansionCoordinate service changes and projects with internal teams and vendorsManage customer communications during incidents and escalationsMaintain accurate notes, activities, and pipeline updates in HubSpotPartner with Sales and Engineering to ensure smooth onboarding and handoffsImprove processes and customer experience through feedback and follow-throughQualifications2+ years in account management, customer success, or client servicesExperience in managed IT, telecom, ISP, UCaaS, or B2B technology preferredStrong written and verbal communication, especially with executives and IT leadersOrganized, dependable, and comfortable managing multiple prioritiesFamiliarity with CRMs (HubSpot preferred)Compensation$72,000 - $81,000 + Incentive Compensation
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