Job Details

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Develop and direct all front office associates through ongoing training programs and daily reiteration of procedures. Coordinate and monitor all guest requests and amenities with corresponding departments. Participate in annual budget for Rooms Division and PBX Departments. Select, interview, hire and train associates according to Rosewood standards. Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review. Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month. All other duties as required. Required Skills....Manager, Front Desk Manager, Front Desk, Hotel