Job Details

Manager of Service

The Manager of Service is responsible for the supervision and coordination of activities for the Front End, Juice & Coffee Department, Floral Department, Home Delivery, and Store Safety. Key traits and skills necessary to perform this job successfully are: strong leadership skills, good listening skills, applied empathy; must be self-motivated, decisive, observant, flexible, and supportive.

Responsibilities include but are not limited to the following (other duties may be assigned):

• Responsible for training and overall development of employees under direct supervision
• Ensures that customer issues, both internal and external, are resolved satisfactorily through self or other subordinates. Manages with integrity, honesty and knowledge that promote the culture, values, and mission of Bristol Farms
• Utilizes existing tools and best practices to identify and prioritize communications and regularly uses discretion to filter communication. Communicates clearly, concisely, and accurately in all interactions
• Actively manages staff, either directly or through the management team by regularly providing coaching, feedback, and developmental opportunities in order to build effective teams
• Responsible for P&L, inventory management, and other budget or sales targets for employees under direct supervision
• Responsible for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) for employees under direct supervision
• Documents violations of Company policies following guidelines set forth in the Employee Handbook for employees under direct supervision
• May assume the role of acting Manager of Merchandising, Manager of Perishables, or the Store Director, with full responsibility for all activities and assets of the assigned location
• Monitors work for completeness, accurate measurements, thoroughness, and appropriateness to assure work completed is in conformance to Company standards, policies, and procedures
• Maintains a safe, clean, sanitary, and pleasant environment in the selling areas.
• Required to perform all essential duties of areas assigned; including all aspects of the Front End
• Maintains candy inventory on the Front End merchandisers
• Responsible for providing annual review for direct reports in a timely manner
• Monitors price integrity functions. Facilitates/reports pricing issues with Marketing staff
• Ensures compliance of employees with established security, sales, and record keeping procedures and practices

The Manager of Service is expected to provide customer service to internal as well as external customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Managers of Service are expected to have a positive "can-do" attitude; to treat others with respect; and easily adjust to changes in the workplace.

He or she is responsible for the overall direction, coordination, and evaluation of the Front End, Juice & Coffee Departments, Floral Department, Home Delivery, and Store Safety personnel. Carries out supervisory responsibilities in accordance with Company policies, procedures, and applicable laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays and that may include a total of 45 or more hours per week
• Experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions, and suggestions
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources and ensuring established service levels are constantly achieved
• Interpersonal skills
• Knowledge of Company accepted supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

The minimum education requirement includes:

1. Enrollment in or completion of the Retail Management Certificate Program or
2. Associate's Degree (A.A.)
3. Must be Food Safety Certified

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, and business correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, percentages, and volume.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, talk, hear, taste, or smell. The employee frequently is required to walk and hands to finger, handle or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, extreme cold, and extreme heat. The noise level in the work environment is usually moderate to loud.

Why You'll Love Working at Bristol Farms:

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available Including medical, dental, vision, and 401K
• Numerous scholarship opportunities available to full & part time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment