Job Details

IT Helpdesk Analyst

As an IT Helpdesk Analyst, your roles and responsibilities will include:

• Install, terminate, and troubleshoot network cables and wall ports
• Provide basic network support
• Maintain accurate IT documentation and related paperwork
• Create and manage user accounts via Active Directory
• Perform Windows-based system troubleshooting
• Adapt quickly to the dynamic needs of a hospitality setting

Most importantly, you need to be a passionate IT Helpdesk Analyst who enjoys his work and is considered to be one of the best within your organization. The ideal IT Helpdesk Analyst would be someone with deep experience in many (if not all) of the following:

• Ability to work independently and prioritize tasks efficiently
• Solid foundational knowledge of networking
• Hands-on experience with Active Directory and user account management
• Familiarity with hotel management systems such as Opera, Simphony, or Book4time is highly desirable
• Strong organizational and communication skills
• Comfortable with fast-moving environments and interacting across departments

We understand that even if you are a seasoned IT Helpdesk Analyst, you may not have all the skills listed here.

Compensation: Based on Experience. One of the best in the industry

Minimum Education: High School

Minimum Experience: [3-5] years of equivalent experience

Type of position: Full-time Permanent position with benefits

Location: Montecito, CA

Remote / Hybrid: No

Relocation accepted: No