Job Details

A company is looking for an On-Demand Support Specialist to join their Customer Support team.Key ResponsibilitiesHandle inbound calls and manage the HubSpot ticket queue for patient and provider inquiriesContribute to SOP documentation and support AI workflow builds on deep-work daysCommunicate proactively and provide coverage support for teammates as neededRequired Qualifications3-5 years in a customer support, patient services, or healthcare administrative roleExperience with HubSpot CRM or a comparable ticketing platform strongly preferredFamiliarity with Aircall or a comparable VoIP platform is a plusHealthcare, genomics, or clinical environment experience is a strong advantageHIPAA-aware or willing to complete training immediately upon hire