Job Details

First Hospitality Group - - Responsibilities: Welcome arriving guests and complete the hotel's arrival/check-in experience; Thank departing guests, verify accurate billing, and encourage return visits; Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction; Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information; Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate