Job Details

A company is looking for an IT Service Delivery Manager to lead and enhance their help desk operations.Key ResponsibilitiesLead and manage the IT Service Desk team, overseeing daily support operations and ticket managementEstablish and manage service delivery KPIs and SLAs, providing regular performance reportsPartner with various teams to support enterprise initiatives and improve service efficiency through automationQualifications and Requirements5+ years of experience in IT support, service desk, or IT operations with leadership experience preferredExperience managing service delivery operations, including KPIs, SLAs, and continuous improvement initiativesStrong experience in a Microsoft environment, including Microsoft 365 and collaboration technologiesProven ability to build processes and implement scalable service delivery practicesExperience supporting technology rollouts or organizational change initiatives