Job Details

ServiceNow CSM Lead Developer / Architect

We are seeking an experienced ServiceNow CSM Lead Developer/Architect to lead the implementation of ServiceNow CSM Pro+ and drive end-to-end delivery across multiple enterprise workflows. The ideal candidate will bring strong architectural expertise, hands-on technical leadership, and the ability to manage offshore teams while aligning solutions with business objectives and platform best practices.

Location: West Region (Hybrid must work in West Coast time zone)

Duration: 10+ Months GC AND USC/ W2 ONLY

Employment Type: Contract

Key Responsibilities:

• Serve as the Lead Architect for ServiceNow CSM Pro+ implementation.
• Define overall solution architecture, including integration patterns, data models, and workflow design.
• Lead technical design sessions, architecture reviews, and roadmap planning.
• Oversee end-to-end delivery execution, ensuring quality, scalability, and adherence to ServiceNow best practices.
• Translate business requirements into technical specifications and solution designs.
• Collaborate with developers, administrators, and stakeholders to validate configurations and integrations.
• Provide technical program management oversight, including timelines, risks, dependencies, and stakeholder communication.
• Manage and guide offshore development teams to ensure successful delivery.
• Support governance, documentation, and continuous improvement initiatives for the ServiceNow platform.

Required Skills & Qualifications:

• 8+ years of experience with ServiceNow, including architecture and solution design.
• Strong expertise in ServiceNow CSM Pro+ (Customer Service Management, case management, workflows, integrations).
• Proven experience in technical program management or delivery leadership.
• Solid understanding of ITSM, CMDB, and enterprise integration frameworks.
• Experience leading cross-functional teams and managing complex enterprise programs.
• Strong communication, leadership, and stakeholder management skills.