Job Details

A company is looking for an Associate Renewals Specialist - SMB.Key ResponsibilitiesManage customer support escalations, prepare and execute renewalsTrain to become an expert in the product suite and assist customers in achieving their business goalsCollaborate with the team to implement automation and AI systems to enhance customer experienceRequired QualificationsUnderstanding of B2B SaaS sales and customer journeyAble to identify and implement process improvements using automation and AIExperience in a fast-paced, experimental work environmentDesire to build skills in modernizing sales operationsBasic knowledge of regulatory responsibilities for cryptocurrency businesses is a plus