Job Details

A company is looking for an Insurance Call Center Representative to support inquiries related to insurance and financial products.Key ResponsibilitiesHandle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial productsAssist with account servicing, including policy information, transactions, updates, and general inquiriesResearch and resolve issues, ensuring effective follow-up and high-quality serviceRequired QualificationsHigh school diploma or equivalent (G.E.D.)2+ years of experience in customer service, call center, or high-volume client-facing rolesProven ability to handle challenging conversations and de-escalate concernsStrong attention to detail and organizational skillsAbility to multitask and efficiently navigate multiple systems