Job Details

A company is looking for a Manager, Servicing Customer Support.Key ResponsibilitiesProvide operational oversight of outsourced Customer Service operations, ensuring accountability to SLAs and quality standardsOversee internal Customer Service operations for accuracy, efficiency, and compliance with company policiesManage executive-level escalations and lead cross-functional resolution efforts, ensuring regulatory compliance and risk mitigationRequired QualificationsMinimum 5 years of experience in customer service or relevant field, with at least 3 years in a leadership roleAdvanced proficiency in MS Office SuiteExperience managing outsourced or BPO partners preferredStrong analytical skills with experience in managing KPIs such as SLA and CSATKnowledge of collection industry regulations