Job Details

A company is looking for a Customer Care Specialist Sr.Key ResponsibilitiesEngage inbound callers and resolve administrative concerns related to claims and dissatisfactionResearch and communicate member information while maintaining confidentialitySupport team development by mentoring new staff and participating in performance enhancement initiativesRequired QualificationsHigh school diploma or equivalent GED2 years of work experience in customer serviceMust be eligible to work in the United States without the need for work visa or residency sponsorshipFamiliarity with medical terminology and healthcare proceduresKnowledge of HIPAA regulations and healthcare compliance standards