Job Details

A company is looking for a SME & Training Coordinator I for the Customer Service Center.Key ResponsibilitiesServe as a Subject Matter Expert in bank products and services, providing support and training for Customer Service Center staffCoordinate training schedules and materials, ensuring compliance with training timelines and quality standardsResearch and resolve complaints while monitoring customer interactions to identify training needs and areas for improvementRequired QualificationsAssociate's degree and a minimum of 2 years of banking or financial services experience, or equivalent education and experienceMinimum of two years of contact center experience or equivalent requiredRelevant experience in quality assurance, training, or program management preferredMinimum of one year of outbound calling experience preferredMinimum of one year of sales experience preferred