Job Details

A company is looking for a Technical Service Operations Lead (TSO Lead) to coordinate incident response and drive operational excellence.Key ResponsibilitiesServe as Incident Commander for major incidents, coordinating cross-functional response teams and ensuring timely resolutionOwn incident communications, providing clear updates to stakeholders throughout the incident lifecycleFacilitate blameless Post-Incident Reviews (PIRs) and analyze incident trends to improve operationsRequired Qualifications6+ years of experience in incident management, SRE, NOC leadership, or technical operations in high-availability environmentsProven experience coordinating multi-team incident responses and communicating under pressureStrong ITIL foundation with practical experience in incident, problem, and change managementTechnical depth in observability tools and incident management softwareExperience with SLA/SLO-driven operations and an analytical mindset for identifying trends