Job Details

A company is looking for an Operations Manager to lead operational and technical service delivery for a Medicaid Pharmacy Benefits Management program.Key ResponsibilitiesOversee daily operations across various service functions including call center and provider relationsServe as the primary liaison with State Medicaid stakeholders to ensure compliance and effective communicationCoordinate with technical teams on system support and performance metrics to implement improvementsRequired QualificationsMinimum of 4 years' experience leading operational teams in Medicaid, PBM, or healthcare environmentsStrong customer-facing operations leadership experienceExperience with healthcare systems and data exchangesProficiency with Microsoft Office applicationsUnderstanding of Software Development Life Cycle (SDLC) processes