Job Details

A company is looking for a Tier 2 - Service Desk Team Lead (Remote).Key ResponsibilitiesOversee day-to-day activities of Tier 2 Service Desk Engineers and ensure effective team coordinationProvide end-user technical support and manage escalated customer issuesMonitor team performance metrics and conduct regular check-ins and evaluationsRequired QualificationsThree to five years of Service Desk experienceSupervisory experience preferredExperience with network infrastructure such as servers, firewalls, and switchesAdvanced Azure/M365 experience strongly preferredAbility to manage multiple projects simultaneously with tight deadlines