Job Details

A company is looking for a Manager, Client Services who will lead a team of Project Managers in delivering implementation projects for enterprise and SMB customers.Key ResponsibilitiesLead, coach, and develop a team of Project Managers for Day 1 implementation projectsEnsure successful delivery of all assigned projects, managing project health, risks, and customer satisfactionDrive operational improvements and manage forecasting, capacity planning, and PM utilizationRequired Qualifications10+ years in Professional Services with 3+ years managing delivery teamsBachelor's degree required; MBA or advanced degree preferredExperience in SaaS, enterprise software, or CCaaS environmentsStrong understanding of contact center technologies and system integrationProven leadership in customer-facing project delivery organizations