Job Details

A company is looking for a Director ITSM to lead the evolution of its service management capabilities.Key ResponsibilitiesDefine and execute the ITSM roadmap aligned with ITIL v4 and business prioritiesOversee service desk operations and enhance service delivery through automation and performance managementEnsure compliance with security standards and support audit readiness initiativesQualifications & Experience10+ years of experience in IT Service Management or IT Operations5+ years in leadership roles managing service desk or IT operations teamsStrong understanding of ITIL v4 frameworks and service management best practicesExperience with modern workplace technologies (Azure, M365, Intune)ITIL v4 Foundation required; advanced ITIL certifications preferred