Job Details

A company is looking for Customer Service Representatives to support incoming borrower questions and enhance customer experience.Key Responsibilities of the Customer Service Representatives:Support inbound borrower calls by understanding needs and providing solutions or directing callers appropriatelyDeliver a positive customer experience while improving overall satisfaction and retentionManage targeted outbound campaigns using prepared scripts to introduce services and encourage engagementQualifications and Skills for the Customer Service Representatives:Previous success in both inbound and outbound customer support roles, ideally in service-driven environmentsExperience in banking, mortgage, student loan services, or telecom is strongly preferred; related insurance experience is acceptableA customer-focused mindset with the ability to maintain professionalism and clarity during callsComfort working in a structured call center environment and meeting productivity goals