Job Details

A company is looking for a Customer Care Specialist II to serve as a strategic partner to customers and provide solutions through product expertise.Key ResponsibilitiesAnalyze system behavior and data to identify root causes and provide long-term solutionsIndependently navigate complex customer situations and escalations to resolve concernsAct as a subject matter expert by mentoring peers and contributing to troubleshooting documentationRequired QualificationsBA/BS degree or equivalent professional work experience3+ years of professional experience in a customer-facing or relevant environmentPrevious experience in technical customer support or the property management industryProven track record in high-volume, queue-based support environmentsHigh rate of adherence to assigned shifts for consistent team coverage