Job Details

Atrium is seeking on behalf of our client a Client Advisor based in Montecito, California

A background check may be run only after a conditional offer is made, where permitted by law

Position: Client Advisor

Location: Montecito, California

Employment Type: Full-time

Compensation: $28–$30/hr plus commission

Position Overview

The Client Advisor plays a key role in delivering an exceptional in-store experience and driving sales performance. This position serves as a brand ambassador, fostering long-term client relationships while supporting operational excellence. The role requires collaboration with store leadership to maintain brand standards and achieve business goals. Must be legally authorized to work in the United States.

Responsibilities

• Deliver industry-leading customer service to build guest loyalty through an exceptional in-store experience.
• Maximize selling opportunities to meet and exceed individual sales targets, leveraging client books to convert one-time shoppers into long-term clients.
• Proactively resolve customer service issues with best-in-class solutions.
• Continuously demonstrate product knowledge and use company resources to deepen understanding of the product assortment.
• Support operational tasks such as store opening/closing, cash handling, inventory management, and other duties as assigned by Store Leadership.
• Ensure visual merchandising standards are upheld throughout the day and assist with floor sets and moves as needed.

Required Experience/Skills

• 2–5 years of experience in elevated retail or hospitality environments.
• Exceptional customer service and networking skills with the ability to develop client relationships.
• Strong verbal and written communication skills.
• Proficiency with POS systems and Microsoft Office Suite, including Outlook and Excel.
• Ability to stand for extended periods and lift up to 40 pounds without assistance.
• Flexibility to work varied schedules including nights and weekends.

Preferred Experience/Skills

• Strong affinity for the brand's philosophy and values.
• Experience managing client books and driving repeat business.
• Familiarity with luxury fashion or high-end retail environments.
• Ability to apply business acumen in relation to store operations and product assortment.
• Demonstrated ability to work collaboratively in a team-oriented environment.

Education Requirements

• High School Diploma required.

Benefits

If eligible under the ACA, medical, dental and vision benefits and time off in accordance with local paid sick time laws will be offered. Additional benefits may include paid holidays, a 401(k)-retirement plan, life insurance, disability coverage, and an employee assistance program, where applicable. Other compensation programs may include overtime, shift differentials, bonuses, commissions, or other incentive compensation, where applicable.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

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