Job Details

Loss Prevention Officer

The Loss Prevention Officer provides a safe environment for guests and employees. Minimize opportunities for loss and damage. Act to deter any agent or element from jeopardizing persons or property in or about the resort. Respond to all emergency calls. Report safety and/or security issues to management and/or the authorities, based on severity. Write detailed incident reports on incidents, which occur, on property. Enforce resort policies that relate to safety & security in a guest friendly manner.

Standard Specifications:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Skills and Qualifications:

Essential:

• Minimum 1 yr experience in security, law enforcement, military or loss prevention
• TIPS certified
• CPR & First Aid Certification
• Valid Driver License
• No criminal record

• Ability to effectively communicate in English verbally and written
• Saflok certified
• Exhibit strong and effective communication skills with people at all levels within and outside of the organization including but not limited to Fire, police and ambulance personal and Insurance professionals
• Proven effective technical skills, computer literate
• Proven ability to independently make solid decisions consistent with resort and department standard
• Ability to work effectively with confidence in a crisis situation and work under pressure without the loss of composure. Ability to provide solid and effective decision-making in pressure filled situations. Effective interaction with angry guests and employees during pressure filled situations
• Responsible for reviewing all incident reports compiled each day to ensure accuracy, content and follow-up
• Ability to work cohesively with persons and departments as part of a team
• Flexibility in shifts and days worked required, ability to assist where and when needed on any shifts
• Ability to prioritize, organize and follow through tasks to completion
• Ability to recognize suspicious human behavior that poses a threat to persons or property and provide appropriate response and direction to addressing and resolving
• Ability to focus attention on details

Desirable:

• EMT certified
• Prior guest relations experience
• Ability to communicate in a second language, Spanish preferred

Essential Job Functions:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

• Maintain complete awareness of:
• Scheduled group activities and house count.
• Resort facilities and services.
• Hours of operation.
• Facility layout.
• Fire and emergency plans.
• Departmental rules of conduct.
• Maintain working relationships with outside agencies (i.e., police and sheriffs) to ensure cooperation and assistance where and when needed.
• Oversee the handling of all emergency situations to ensure proper facilitation, follow through and management.
• Resolve safety hazard situations provide recommendations for solutions and implement them when possible.
• When and if needed respond to the scene of a guest/employee accident promptly; administer first Aid/C.P.R. in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
• Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
• Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
• Make arrests in compliance with legal and hotel requirements.
• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
• Vet and confirm access onto property while working a fixed post.
• Promote positive relations with guests and employees alike
• Must attend mandatory Loss Prevention meetings.