Job Details

JOB DESCRIPTION OVERVIEW:

The Sr. Clinician Licensing Support Specialist (CLSS) serves as a knowledgeable resource and subject matter expert for clinicians and administrative associates regarding the application process to obtain new state medical licenses and/or DEAs. This role focuses on providing guidance, education, and process support-helping clinicians understand licensure requirements, navigate state-specific regulations, and access high-quality resources that enable them to complete licensing steps independently. The specialist develops, maintains, and communicates educational and support materials, collaborates with key stakeholders, and ensures clinicians receive consistent, accurate, and timely information.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Licensure Guidance & Support

• Serve as a point of contact for clinicians and administrative associates who have questions related to processes of obtaining new state medical licenses or DEAs.
• Explain state-specific requirements, timelines, documentation needs, fees, and verification steps clearly and accurately.
• Provide supportive, knowledgeable guidance without completing applications on behalf of clinicians.
• Maintain current and deep knowledge of licensing policies, requirements, and regulatory changes across all U.S. state medical boards.
• Maintains high level monthly documentation regarding types and number of contacts w/ specific clinicians by group and type, number of contacts w/ specific administrative assistance, presentations/educational training completed via new staff orientations, hot topics, department meetings, Town Halls, etc.

• Develop, update, and distribute educational materials to stakeholders such as step-by-step guides, FAQs, checklists, visual workflows, and state-by-state summaries.
• Create communication tools that simplify complex licensing regulations into user-friendly formats.
• Deliver or coordinate informational sessions, education, or learning opportunities related to the licensing process.
• Maintain a resource library ensuring all materials are accurate, aligned, and easy to access.

• Partner with internal teams to maintain clear and consistent messaging.
• Incorporate stakeholder feedback into updated guidance materials, workflows, and communication tools.

• Monitor changes in medical board rules, licensure requirements, deadlines, and regulatory updates.
• Track clinician inquiries and identify patterns requiring updated resources or education.
• Maintain organized documentation and resource sets used by clinicians and internal stakeholders.
• Support alignment between licensure timelines and broader onboarding or credentialing workflows and timelines.

• Provide clear, timely, and supportive communication to clinicians.
• Uphold professionalism, empathy, and excellent service in all clinician interactions.

• May function as a backup or resource SME within Operations Support
• Other duties as designed or assigned

• Experience supporting state medical licensure processes or medical staff credentialing.
• Strong understanding of state medical board regulations, terminology, and application/ verification requirements.
• Experience with licensure-related platforms such as FCVS, state medical board portals, or IMLC.
• Strong communication skills with the ability to simplify complex regulatory information.
• High accuracy, strong organizational skills, and attention to detail.

• 2-3+ years of direct experience in physician licensing, credentialing, or medical staff services.
• Certification such as CPCS or CPMSM.
• Experience creating training materials, guides, or educational content.
• Experience working in a healthcare operations, onboarding, or compliance environment.

• Understands state-specific medical licensing requirements and regulatory processes.
• Interprets complex or evolving guidelines and communicates them clearly.
• Maintains mastery of current licensing rules and keeps resources updated.

• Creates easy-to-understand guides, tools, and training materials for clinicians.
• Translates detailed regulatory language into clear, actionable instructions.
• Continuously improves resources based on feedback and regulatory changes.

• Builds strong working relationships across internal teams.
• Ensures consistent processes, expectations, and communication across stakeholders.
• Contributes to process improvement initiatives and cross-functional discussions.

• Provides responsive, clear, and empathetic support to clinicians.
• Tailors' communication style to match audience needs.
• Always maintains professionalism and a service-oriented approach.

• Manages multiple information streams, resource updates, and requests with accuracy.
• Maintains organized documentation and adheres to internal workflows.
• Identifies trends and proactively suggests improvements to processes and resources.

• None