Job Details

(Sage Intacct) Client Support Specialist

Would you like to have an opportunity to work with numerous types of nonprofit organizations? Do you want to invest your time every day making a difference instead of just focusing on the bottom line?

JMT Consulting Group is a company that recognizes and appreciates the contribution that each team member makes. Founded 35 years ago, we're a small business, and the leading consulting firm in the country working exclusively with nonprofit organizations. We continue to grow every year and are looking to expand our Client Support team.

JMT's mission is to create an extraordinary experience supporting every one of our nonprofit clients, every single day. The role of the ERP Software Support Specialist is critical in maintaining the extraordinary client experience we strive to deliver.

The ERP Software Support Specialist is responsible for providing software application support and light training to JMT's nonprofit organization clients, primarily on the cloud-based ERP software applications JMT supports. We are seeking a candidate who is motivated to learn quickly and has the potential to grow further in the ERP software consulting practice at JMT.

Essential Duties & Responsibilities include:

• Provide first level financial application support for JMTs client base.
• Ability to troubleshoot issues and communicate solutions to non-technical users
• Ability to exercise sound judgment to independently define, investigate and resolve problems / conflicts.
• Ability to deal tactfully, efficiently, and professionally with internal and external customers.
• Ability to manage multiple assignments, determine and organize priorities, and work independently with minimal supervision / direction.
• Deliver high-quality training content personalized to our clients' circumstances.

Required Qualifications:

• Bachelor's Degree in Accounting or Business (or equivalent)
• 2+ years experience working with and/or implementing Sage Intacct or similar ERP packages
• Extensive knowledge of software programs such as Microsoft Office or other applications.

Qualities of a Successful ERP Software Support Specialist:

• Passion for Quality - focused on delivering an extraordinary client experience 100% of the time.
• Organized - capable of efficiently managing multiple tickets while maintaining a high quality, consistent work product.
• Independent - able to rely on your skills to solve issues and define strategies for success
• Invested - JMT serves the nonprofit sector exclusively - the ideal candidate will share our clients' passion.
• Excellent Communicator - highly professional written and verbal communications, both in person and over the phone/internet are essential.
• Embraces New Technologies - has a passion for technology and how it can solve problems and eager to learn and leverage innovations to our clients' advantage
• Personable - It is essential that ERP Software Support Specialists are able to smoothly and positively relate.