Job Details

POSITION SUMMARY:

Join our dynamic team as a Retail Customer Experience Specialist, where you will play a vital role in delivering exceptional service to our valued customers. Utilizing your strong consultative skills, you'll anticipate customer needs and provide tailored solutionsacross various store services including printing, signs & graphics, and shipping. You will be responsible for managing customer orders, maintaining store activities, providing pricing and product information, and recommending suitable FedEx Office products and services.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

• Follow supervisors' instructions and collaborate with team members to enhance store operations.
• Assist in the training and development of fellow store team members.

Service

• Exhibit consultative behaviors to understand and address each customer's individual needs.
• Provide expert knowledge in printing, signs & graphics, and shipping services, recommending appropriate FedEx Office offerings.
• Deliver an outstanding customer service experience by proactively meeting customer needs and resolving issues swiftly.
• Efficiently take complex customer orders and provide accurate pricing information.
• Prepare items for shipping, including packaging and labeling.
• Set up and operate printing, binding, and related equipment using customer-supplied media and documents.
• Maintain a safe, clean, and organized retail store environment.

Profit

• Ensure customer data confidentiality and handle documents and packages with care.
• Process financial transactions accurately using a Point of Sale terminal, including cash handling.
• Maintain and stock all retail store equipment and supplies for optimal performance.
• Stay updated on retail merchandising materials and ensure proper display of products and signage.
• Proactively prevent errors and waste to support profitability.
• Complete necessary financial paperwork and assist with financial reporting as needed.
• Adhere to company standard operating procedures, including HR, safety, and customer service policies.

Self-Management

• Effectively perform multiple tasks simultaneously.
• Seek opportunities for personal growth and skill enhancement within the retail environment.
• Work independently and with minimal supervision.
• Comply with all company standards as outlined in the team member handbook.
• Execute other duties as necessary.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education.
• 6+ months of relevant experience.
• Excellent verbal and written communication skills.
• Meet all FedEx Office employment qualifications upon hiring.

ESSENTIAL FUNCTIONS:

• Ability to stand for the entire shift, excluding meal and rest periods.
• Ability to move and lift up to 55 pounds consistently.
• Ability to bend and twist at the waist and knees frequently.
• Ability to communicate effectively with customers, vendors, and team members consistently.
• Ability to cooperate in work activities requiring collaboration and instruction.
• Ability to thrive in a fast-paced environment with significant pressure.
• Ability to maintain focus and attention for extended periods.
• Ability to work without direct supervision.
• Regularly report to work and maintain business hours.

PREFERED QUALIFICATIONS:

Pay Transparency: Start at a competitive rate of $19.70 - $23.17/hr, with the potential for additional pay and benefits including health, vision, and dental insurance, retirement plans, and tuition reimbursement.

Additional Details:

We are committed to fair hiring practices, including consideration for candidates with arrest or conviction records in accordance with applicable laws. We encourage all qualified applicants to apply, including those with criminal histories, as we assess each individual case fairly.