Job Details

Title: Membership Assistant

Classification: Part-Time, non-exempt

Wage Band: Assistants Level 1

Compensation: $23.00 - $25.00 per hour*

Shift: Hourly, around 15 hours/week, distributed between 2-3 days/week. Occasional additional hours as needed for events

Department: Philanthropy

Reports To: Membership Manager

Mission: The Santa Barbara Museum of Natural History inspires a thirst for discovery and a passion for the natural world.

Position Summary: The Membership Assistant is responsible for membership processing, member relations, office administration support and assisting in the membership functions of the SBMNH.

Specific Responsibilities:

• Processes all new and renewing membership applications and follows strict accounting procedures.
• Maintains the membership database ensuring protocols for entering and maintaining information are consistently followed.
• Prints and mails membership cards, including guest cards and other materials.
• Support acquisition activities including entering guest pass information, reviewing the ticket audit, and compiling prospective member lists from other data sources.
• Work with Membership Manager and Guest Experience Director to review and compile the weekly commission payout to Guest Experience Staff.
• Provides staff support to membership and fundraising campaigns.
• Maintains inventory of printed materials and office supplies.
• Assists with the organization and implementation of membership events and activities, including member outreach tables.
• Assists with production and proofing of invitations and direct mail pieces.
• Represents Museum to prospective members and responds to member administrative needs such as new cards and name or address changes.
• Works special events that relate to Membership: Members' Party, Gala, Wine Festival, Member's Festival, other events, and exhibit openings as needed.
• Contributes to a positive guest experience by greeting and addressing any questions when encountering guests as they navigate through the Museum and Sea Center.
• Support the Museum's commitment to diversity, equity, and inclusion for fellow staff, guests, and the community.
• Other duties as assigned.

Essential Requirements:

• Self-starter who is highly organized and detail oriented.
• Able to use independent judgment to produce a quality work product within tight time constraints.
• Has good computer skills, including competency with Microsoft Office (Outlook, Excel, Power Point), and experience working with a database program (experience with Raisers Edge is highly desirable).
• Is able to operate a variety of office machinery including copiers, printers, scanners, and fax machines.
• Ability to work collaboratively and independently to achieve department goals.
• Able to juggle a variety of tasks, clearly defining priorities, and manage time efficiently.
• Excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality.
• Is comfortable interacting with the general public including high profile members, donors and sponsors.
• Maintain high professional standards and communicate with diplomacy and tact.
• Maintain a professional appearance, demeanor and friendly attitude.

Preferred Requirements:

• Experience working in Membership and with membership databases.

Work Environment:

• General office environment with occasional work throughout the Museum's facilities (galleries, conference rooms, and exhibit halls) and outdoors.
• Significant telephone and computer work (repetitive movement - typing).
• Ability to lift up to 25 lbs.
• Frequent standing, walking, sitting, stooping, bending.

The incumbent must be able to perform each requirement of the position as outlined in the job description. Essential Requirements are representative and are essential for satisfactory job performance. The Work Environment characteristics are representative of those that may be encountered while on the job. The Museum will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the position.

*The pay range above represents the budgeted range for a new hire, encompassing the minimum and maximum rates. Placement within this range will depend on factors such as specific skills, qualifications, relevant years of experience, and alignment with the salaries of current employees in similar roles. In most cases, newly hired employees are placed below the midpoint of the range.