Job Details

Job Family: Admitting Representative

Travel Required: Up to 10%

Clearance Required: None

What You Will Do:

• Deliver exceptional customer service to all individuals.
• Accurately handle patient registration, arrival, and check-inprocesses.
• Collect essential patient, demographic, and insurance information for seamless registration within the systems.
• Gather necessary patient signatures and information upon arrival.
• Refer complex registration cases to experienced team members.
• Perform real-time insurance eligibility and benefits verification for unscheduled/walk-in patients when required.
• Verify insurance benefits, clarify financial obligations to the patient or their representative, and collect outstanding patient portions at the point of service.
• Process collections and cashiering tasks, and direct patients to Financial Counseling when necessary.
• Ensure all hospital collection activities are compliant with departmental requirements.
• Be available to work some holidays and weekends as needed.
• Assume the role of preceptor/trainer for new team members.
• Act as a mentor for new associates and aid in orientation for new employees.
• Perform additional duties as assigned.

Shift: 8-hour shifts at Ojai Community Memorial Hospital in Ojai, CA - Day Shift - Monday's 10:00am-6:30pm, Tuesday through Friday 8:30am-5:00pm with rotating holidays and weekends as needed.

What You Will Need:

• High School Diploma or equivalent (GED).
• 0-2 years of relevant experience in a medical/clinical/dental/hospital setting or customer service environment.

What Would Be Nice To Have:

• One (1) year of experience in Patient Access.
• Data Entry experience.
• Familiarity with health plans/insurance.

The annual salary range for this position is $38,000.00 - $63,000.00. Compensation is based on factors such as skill sets, experience, training, security clearances, licensure, certifications, and other business needs.

What We Offer:

Guidehouse provides a comprehensive rewards package including competitive compensation and flexible benefits to foster a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Potential for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse: Guidehouse is an Equal Opportunity Employer—protecting Veterans, Individuals with Disabilities, or any other basis protected by law, ordinance, or regulation.

Guidehouse considers qualified applicants with criminal histories for employment in a manner consistent with applicable laws including the Fair Chance Ordinance of Los Angeles and San Francisco.

For accommodation requests related to application procedures, please contact Guidehouse Recruiting. Confidential information will be maintained as required for reasonable accommodation.

All communication regarding recruitment will originate from Guidehouse email domains. Any correspondence received from different domains should be treated as unauthorized.

Guidehouse will never charge a fee or ask for a money transfer during the recruitment process. Protect your information and do not share banking details with third parties.

If any unusual activity occurs related to a job opportunity, please report it to Guidehouse's Ethics Hotline.

Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes will be treated as property of Guidehouse, and no placement fee will be owed.