Job Details

El Encanto, an iconic luxury resort set in the hills above Santa Barbara, is seeking an

experienced and dynamic General Manager to lead the property into its next chapter.

This role calls for a hands-on leader who thrives in a highly visible position, actively engaged

with guests and team members while guiding daily operations with clarity and purpose. The

ideal candidate is a strong culture builder, capable of fostering an environment where service

excellence, teamwork, and pride in the guest experience are at the forefront.

The General Manager will demonstrate a keen attention to detail, ensuring that every aspect of

the resort, from service delivery to the physical environment, reflects the highest standards of

hospitality. This individual will serve as the steward of the property's identity, driving

operational excellence while cultivating a workplace culture that inspires both performance and

genuine care for guests.

Key Responsibilities:

• Lead and oversee all aspects of resort operations including Rooms, Food & Beverage,

Spa, Admin & General and guest programming.

• Build and sustain a strong, values driven service culture.

• Maintain a visible presence throughout the property, engaging with guests and team

members.

• Ensure exceptional service standards and consistency across all guest touchpoints.

• Drive financial performance while maintaining the highest quality standards.

• Recruit, mentor, and develop a high performing leadership team.

Qualifications:

• Proven experience as a General Manager or senior leader in a luxury hotel or resort

environment.

• Hands-on leadership style with a passion for hospitality.

• Demonstrated ability to build strong teams and a positive service culture.

• Strong financial and operational acumen.

• Excellent communication and leadership skills.

El Encanto offers the opportunity to lead one of California's most distinctive luxury resorts

while shaping a culture of excellence and delivering unforgettable guest experiences.