Job Details

Rochester Midland Corporation is looking for an experienced Technical Services Manager for the Greater Toronto Area. The Technical Services Manager is responsible for supporting the application technology of all product lines, technical oversight of all major water treatment programs, providing technical direction to field representatives, and supporting training to customers, sales, and service teams. The Technical Service Manager also assists the field sales and service team with technical problem solving and product selection. This role requires approximately 50% overnight field travel.

ESSENTIAL JOB FUNCTIONS

• Perform as the water management expert for water and wastewater treatment for RMC products and programs in our served markets
• Assist customers and sales representatives in troubleshooting specific systems and applications
• Develop new training materials, provide sales representatives and customers with training seminars in the areas of boiler/cooling and wastewater treatment and maintain Techni-Tips
• Support the evaluation of new product technology for boiler, cooling, and polymer applications
• Partner with Marketing and Product Management regarding new products or materials
• Support the development and review all technical data prior to release to the field
• Work jointly with the Water Energy Laboratory to perform failure analysis when necessary
• Partner with Marketing on PLS (product line simplification)
• Support Product Manager with updating and adding product information to the Product Guidelines for US and Canadian products
• Work with EH&S on special certifications such as NSF, Halal, Kosher, Organic, and SDS
• Support Marketing/Product Management with review and enhancement of Product Data Sheets for all new products
• Act as the Trail Boss for Corporate Accounts, when necessary, this includes:
  1. Communicate the service guidelines and expectations to the field team. Guidelines should include both frequency and content recommendations for field generated Service Reports
  2. Compile action plans and ROI projects
  3. Timelines, project profiles, audits
  4. Ensure that service coverage and activities are maintained at all plant sites
  5. Review service reports for content and quality

1. Lead conference call to discuss account status
2. Attend Business Review meetings, when possible, with the Corporate Account Manager Support new business development through attending prospect surveys and technical proposal generation

• Perform similar/related duties as assigned or requested

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

• Bachelor's degree in chemical or science related field with math and physical sciences including inorganic, organic, and physical chemistry, physics, algebra, and calculus.

EXPERIENCE:

• Ten years' performing water treatment duties in related industries or five years of field management experience in the water treatment industry.

SKILLS:

• Advanced knowledge of water treatment industry and product application technology
• Experience in calculating chemical dosage requirements.
• Knowledge of product use cost
• Strong interpersonal skills with the ability to deal with people at all organizational levels
• Attention to detail with excellent analytical, mathematical, organizational, and problem solving
• Excellent verbal and written communications skills

COMPETENCIES:

• Critical thinker
• Collaborative
• Proficient in product analytics
• Ability to work under pressure and meet deadlines
• Ability to lead and take initiative
• Customer oriented
• Effective project management

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit or stand for extended periods of time
• Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
• Ability to perform repetitive keyboarding activities and operate general office equipment.
• Extra hours and some travel may be required

SAFETY RESPONSIBILITIES: Employee shall be familiar and comply with all safety policies and procedures of the company.