Job Details

Job Title:

Business Process Project Manager

Job Summary:

Next Generation, Inc., an Equal Opportunity Employer, is seeking an experienced Business Process Project Manager to support high-impact transformation and reengineering efforts across all agencies within one of North America's largest public transit authorities. This is a consulting opportunity focused on documenting and improving business processes using BPMN methodology, with a particular emphasis on developing models and standard operating procedures using tools like ARIS and MS Visio.

Job Responsibilities:

• Collaborate with division SMEs to analyze, document, and model current ("As-Is") and future ("To-Be") state business processes using BPMN standards.
• Lead business process modeling workshops and develop detailed system flows and organizational charts.
• Develop clear, accurate Standard Operating Procedures (SOPs) and comprehensive documentation aligned with agency requirements.
• Utilize ARIS (preferred) and MS Visio (required) to create business process diagrams and flowcharts.
• Create supporting deliverables including PowerPoint presentations, progress/status reports, and documentation packets.
• Analyze metrics and KPIs specific to agency operations to recommend cost-saving opportunities.
• Conduct risk assessments and ensure all documentation meets compliance and procedural standards.
• Review and refine business models with stakeholders, ensuring clarity, accuracy, and alignment with business objectives.
• Business process flows
• SOP documentation
• System flow diagrams
• Organizational charts
• Status/progress reports
• All source files delivered to client

• Minimum 7 years' experience in business process modeling and management
• Proficiency in MS Visio (required) and ARIS Designer/Architect (preferred)
• Experience documenting and analyzing KPIs and operational procedures
• Excellent business writing, reporting, and presentation development skills
• Strong analytical, problem-solving, and communication abilities
• Proficiency in MS Office 2013 or newer (Word, Excel, PowerPoint)
• Familiarity with SharePoint 2010+ and MS Project 2010+
• Ability to prioritize tasks and meet tight deadlines independently
• Experience creating SOPs with the ability to provide sample documentation if requested

• Competitive Hourly Rate Range based on experience, and education of $75 to $85 USD hourly rate.