Job Details

Customer Service Representative | Travel | Remote

Customer Service Representative | Travel | Work From Home

At Destination Knot, we specialize in creating unforgettable travel experiences with care, attention to detail, and exceptional service. Whether it's a family vacation, honeymoon, cruise, or group retreat, we help our clients plan and book the perfect trip while offering expert guidance and personalized support throughout the entire journey.

Position Overview

We're seeking a dependable and enthusiastic Customer Service Representative with a passion for travel and client satisfaction. This work-from-home role focuses on supporting travelers through the planning and booking process by offering timely assistance, tailored travel options, and professional follow-up. If you're service-minded, detail-oriented, and love travel, this role offers a rewarding opportunity with flexible scheduling and performance incentives.

Key Responsibilities

• Assist clients with travel inquiries, booking options, and reservation management
• Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
• Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
• Manage changes, cancellations, and special requests efficiently and accurately
• Maintain updated records of client preferences, bookings, and correspondence
• Collaborate with travel advisors and supplier partners to ensure seamless service
• Stay informed on travel trends, destination updates, and special promotions
• Deliver a client-first experience that builds trust, loyalty, and repeat business

Qualifications

Experience in customer service or the travel industry is helpful but not required

Strong written and verbal communication skills

Ability to work independently and stay organized in a remote setting

Comfortable using email, booking platforms, and CRM tools (training provided)

Reliable internet access and a personal computer

Must be 18 years or older

Passion for travel and helping others plan their perfect trip

What We Offer

Fully remote, flexible work-from-home opportunity

Ongoing travel industry training and professional development

Access to exclusive travel tools, resources, and destination information

Incentive-based income opportunities

Travel discounts and perks through our supplier network

Supportive, inclusive team culture and potential for career growth

Work Environment

This position is fully remote and offers flexibility in scheduling. It's ideal for individuals who are self-motivated, client-focused, and ready to grow within a dynamic and exciting industry.

$45,000 - $70,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.