Job Details

Job Description
The Opportunity:

The IT Problem Analyst is responsible for managing the Problem Management lifecycle to identify root causes of recurring incidents, minimize the impact of major incidents, and drive permanent corrective actions. This role partners with cross-functional IT teams to improve service reliability, reduce incident recurrence, and support continuous improvement initiatives. Preferred qualifications include 3-5 years of experience in IT Service Management, Problem Management, Incident Management, or a related role and ITIL Foundation or higher certification.

The Work:

• Manage IT Problem records from identification through closure in accordance with ITIL Problem Management practices.
  
• Perform root cause analysis (RCA) and document findings, corrective actions, and known errors.
  
• Analyze incident trends and identify systemic issues impacting service stability.
  
• Facilitate cross-functional problem review meetings and track action plans to completion.
  
• Collaborate with Incident, Change, and Service Management teams to ensure solutions are implemented and controlled.
  
• Develop and maintain problem management documentation, metrics, and reports.
  
• Ensure compliance with internal policies, procedures, and governance standards.
  
• Support continuous improvement initiatives related to IT service quality and operational efficiency.
  

Skills & Knowledge:

• Strong analytical and problem-solving skills
  
• Experience conducting Root Cause Analysis
  
• Knowledge of ITIL processes and frameworks
  
• Strong written and verbal communication skills
  
• Ability to work effectively across technical and non-technical teams
  

Why Saint Luke's?

• Saint Luke's offers competitive salaries and benefits packages to all eligible employees, click here to find out more.
  
• We believe in creating a collaborative environment where all voices are heard.
  
• We are here for you and will support you in achieving your goals.
  
• We are dedicated to innovation and always looking for ways to improve.
  

This opportunity will allow you to work with strong leaders who are dedicated to supporting you in your career development. Saint Luke's has a strong nurse governance and we encourage all of our nurses to participate and help us make Saint Luke's The Best Place To Get Care, The Best Place To Give Care.

Benefits:

• Health, Vision and Dental
  
• Leave of Absence, PTO, and various Welfare plans
  
• Flex and Health Savings Accounts
  
• Tuition and Education Reimbursement
  
• Various other voluntary benefits available
  
• Retirement options
  
• Clinical Advancement Program - Shared Governance, Unit Based Project, Career Advancement
  

Employees must live in one of these eligible states:

• Alabama Iowa North Carolina Wisconsin
  
• Arkansas Kansas Ohio
  
• Florida Kentucky Oklahoma
  
• Georgia Louisiana South Carolina
  
• Illinois Mississippi Tennessee
  
• Indiana Missouri Texas
  

#LI-SS1

Job Requirements

Applicable Experience:
Less than 1 year

ITIL - Foundation Examination - Various

Bachelor's Degree

Job Details
Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.