Job Details

Salary : $69,003.22 - $91,294.84 Annually
Location : Santa Barbara, CA
Job Type: Full-time Classified
Job Number: 2026-###-####-PD-EU
Department: Police
Opening Date: 02/13/2026
Closing Date: 3/13/2026 5:00 PM Pacific

DESCRIPTION
Information Technology Technician I

$69,003 - $83,872

Information Technology Technician II

$75,108 - $91,294

ABOUT US

At the City of Santa Barbara, the best part of our organization is our people. As a City of Santa Barbara employee, you will work alongside other motivated individuals passionate about their work. We strive to provide employees with the support they need to thrive.
THE POSITION

This position is responsible for providing support for the City's computers and users. Incumbents will determine user needs, install, maintain, operate, and configure computer hardware and software, and provide a variety of technical duties as required.
Distinguishing Characteristics

At the level I position: This is the entry-level class in the Information Technology Technician series. This class is distinguished from the Information Technology Technician II by the performance of more routine tasks and duties assigned to positions within the series, including participating in routine computer support activities, such as less complex troubleshooting and hardware installation. The Technician I will have limited network administration rights. Since this class is typically used for training, employees may have only limited or no directly related work experience.

At the level II position: This is the full journey level class within the Information Technology Technician series. Employees within this class are distinguished from the Information / Technology Technician I by the performance of the full range of duties as assigned, including network administration rights, installing new computers and software, and troubleshooting computer problems. Employees at this level receive only occasional instruction or assistance when new or unusual situations arise and are fully aware of the work unit's operating procedures and policies. Positions in this class are flexibly staffed and are normally filled by advancement from the "I" level, or when filled from the outside, have prior experience.

The eligibility list established by this recruitment may be utilized by various departments as vacancies occur. There is a current opportunity within the Santa Barbara Police Department. Please note that positions at the Police Department are subject to a thorough background investigation.
CURRENT VACANCY WITH THE SANTA BARBARA POLICE DEPARTMENT

This position is responsible for supporting the Police Department's computers and users. Incumbents will determine user needs, install, maintain, operate, and configure computer hardware and software, and provide a variety of technical duties as required.

Essential functions in the position at the Police Department include:

1. Serves on the Versadex RMS sustainment committee and provides continuous updates, training, and innovative solutions.
2. Report and track crime and other Police Department-related statistics,
3. Maintain and support various databases and software programs.
4. Coordinate among a variety of law enforcement agencies in the area, providing technical assistance with assigned software systems
5. Perform technical and administrative support of data processing, researching and examining crime data, and all other duties as assigned.

EMPLOYEE BENEFITS & PAY

Earn an attractive compensation package including competitive pay, comprehensive health and welfare benefits, retirement, paid time off, flexible work policies, commuter support, training and educational reimbursement. To view our benefits page click here.

EMPLOYMENT STANDARDS
Knowledge of:

• Basic principles and methods of personal computer configuration and operation.
• Basic principles and methods of computer networking hardware.
• Basic principles of computer science.
• Computer peripherals and accessories.
• A variety of software programs.
• Modern office procedures, methods, and computer equipment.

Ability to:

• Assist in troubleshooting PC hardware and software problems and effect a solution.
• Assist in training computer users on computer software programs.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Information Technology Technician I

Experience: Some personal computer experience including working with a variety of software programs.

Education and/or Training: Equivalent to the completion of the twelfth grade supplemented by specialized training in computer science or a related field.
Information / Technology Technician II

In addition to the qualifications for Information / Technology Technician I:
Knowledge of:

• Principles and methods of computer configuration and operations.
• Principles and methods of computer networking hardware.
• Principles of data communications standards and implementation.

Ability to:

• Perform complex and journey-level computer support activities.
• Troubleshoot hardware and software problems and effect solutions.
• Train computer users.
• Operate a variety of computers, including a variety of software programs.

Experience: Two years of increasingly responsible computer support experience, including installation and maintenance activities and working with a variety of software programs.

Education and/or Training: Equivalent to the completion of the twelfth grade supplemented by specialized training in computer science or a related field.
SELECTION PROCESS
It is important that your application and supplemental questionnaire show all the relevant education, training, and experience you possess, which qualify you for this position. All applications and supplemental questionnaires will be reviewed, and the most qualified candidates will be invited to continue in the selection process. Be sure to be thorough in your responses. Statements such as "See application", "Extensive Experience", or "See Resume" are not an acceptable substitute for a completed application and supplemental questionnaire.

The selection process may consist of an application screening, a written exam, a computer skills exam, and/or an oral interview. The successful candidate's employment history will be thoroughly evaluated prior to appointment.
ADDITIONAL INFORMATION
There is currently one (1) vacancy within the Santa Barbara Police Department.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email and spam regularly throughout the recruitment process. You may also log into your governmentjobs.com account to view these emails.

CITY APPLICATION AND RESPONSES TO SUPPLEMENTAL QUESTIONNAIRE MUST BE SUBMITTED TO HUMAN RESOURCES BY 5:00 P.M. ON FRIDAY, MARCH 13, 2026.
Equal Employment Opportunity (EEO)

The City of Santa Barbara is committed to creating a diverse environment and is proud to be an EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, or other factors. We believe in fostering an inclusive work environment where employees feel valued, respected and empowered.

Disaster Services Assignments

As public employees, we play an enhanced role in the event of a disaster or other emergency in our community. You will be registered as a disaster services worker, and you will be issued a disaster services identification card. In the event of a disaster or other emergency, make sure that your family is safe and secure first, then report to your assigned emergency location. Hourly employees generally do not receive disaster services assignments.
THESALARY RANGE consists of five steps, each representing an increase of approximately five percent. STEP INCREASES, through the top salary step, are tied to job performance with annual performance reviews. Employees receive annual performance reviews.
THE FOLLOWING BENEFITS may vary and are subject to collective bargaining:

Note: Part-time employees receive pro-rated benefits, e.g., 50%, 60%, etc.

• The City is a member of the Coastal Housing Partnership, which offers home loan assistance and rental reductions.
• A standard 9/80 schedule is observed, with most offices closed every other Friday.
• Flexwork/Telecommuting is available.
• Bilingual pay may be available at a rate of $64 / pay period.
• Vacation is accrued at 96 hours / year, increasing with City service.
• Personal leave (32 hours) is provided each July 1st at the start of the fiscal year (pro-rated the first year).
• Sick leave is accrued at the rate of 96 hours / year.
• Holidays: 12 holidays are observed / year. Paid holiday time is awarded at the employee's applicable schedule, i.e., 9/80, 4/10, etc.
• Retirement: The City does not participate in Social Security.
  
  • PERS Miscellaneous Formula: "Classic" members: 2.7% @ 55; City contributes 12.03% and employee contributes 8% of salary. "New" members: 2% @ 62; City contributes employee 12.03% and employee contributes 7.75% of salary.
• Insurance including medical, dental and vision benefits are available under a group plan. Click here for the benefits rate sheet: General Unit Rate Sheet.
• Cafeteria 125 Plan: Employees who opt-out of the group insurance coverage or who select employee only coverage may be eligible for a cash pay-out of up to $362.38 / month.
• Life and AD&D Insurance: City-paid term life insurance and accidental death and dismemberment ($50,000 each) are provided.
• Employee Assistance Program: A City-paid EAP is available for employees and members of their household.
• Long-term Disability Insurance is provided.
• State Disability Insurance (SDI) and Paid Family Leave (PFL) is provided. Employee pays 1.1% of salary. For 2025, the anticipated SDI/PFL rate is 1.2% of salary.
• Deferred Compensation Savings Plans (457) are available to employees through a deferred compensation program.
• Uniforms will be provided by the City to those employees required to wear a uniform.
• Employee must pay an amount equal to 1.45% of salary toward Medicare. An equal amount is paid by the City.

Revised 12/1/2024
01

Describe your knowledge of Microsoft applications. Please be specific, citing the application, providing examples of your proficiency, and describing your experience supporting others in using MS applications.
02

Describe your knowledge of and experience with business financial systems, financial policies and procedures, and document management systems. List the specific systems you use and the tasks you have performed.
03

Describe your knowledge of and proficiency with line of business applications, and the level of support you provided to other users of those systems, if any.
04

Describe the typical troubleshooting steps you would take for a hardware problem, and additionally, the troubleshooting steps you would take for a software problem.
Required Question